Privacy Policy

1. Company Identification

Shop Store PY is operated by NEW GAMES S.A., registered under RUC 80051095-0, with registered operations in Ciudad del Este, Alto Paraná, Paraguay.

Address:
Av. Carlos Antonio Lopez y Mñor Rodriguez, Galeria Jebai Center, 3rd Floor, House #1003,
Ciudad del Este, Alto Paraná, Paraguay.

Email: marketingshopstorespy@gmail.com
Phone: (0615) 09284
Mobile / WhatsApp: +595 986 441155
Legal Representative: Nabih Zein Raian

2. Scope of this Policy

This Policy applies to information collected through our website, online forms, WhatsApp communication, customer support channels, social media interactions, marketing pages and other digital environments operated by Shop Store PY.

3. Information We May Collect

We may collect personal information provided directly by users, including:

• Full name;
• Phone number and WhatsApp number;
• Email address;
• Billing or shipping address;
• Order and purchase details;
• Messages sent through contact channels;
• Customer service history and commercial inquiries.

We may also automatically collect certain technical data, such as:

• IP address;
• Browser type and device information;
• Pages visited and interaction logs;
• Access dates, times and session duration;
• Cookies and similar technologies.

4. How We Use the Information

Your information may be used for legitimate business purposes, including:

• Providing product information and customer support;
• Processing orders, deliveries and payment-related operations;
• Responding to inquiries and commercial requests;
• Sending updates related to purchases or customer service;
• Improving website performance and user experience;
• Preventing fraud, abuse and unauthorized activity;
• Complying with legal, regulatory or tax obligations.

5. Legal Basis and Good-Faith Processing

We process information in good faith and only where there is a legitimate operational, contractual, legal or customer-service purpose. When required by applicable law, consent may be requested before certain communications or data uses.

6. Data Sharing

Shop Store PY does not sell personal data. Information may be shared only when reasonably necessary with:

• Payment service providers;
• Logistics and delivery partners;
• Technology, hosting, CRM or communication platforms;
• Professional service providers supporting business operations;
• Public authorities, where legally required.

7. Cookies and Tracking Technologies

We may use cookies, pixels or similar tools to improve website functionality, measure traffic, understand user behavior and enhance communications or campaigns.

Users may disable or manage cookies through browser settings, although some site features may be affected.

8. Data Security

We adopt reasonable technical and administrative safeguards designed to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.

While no system can guarantee absolute security, we strive to use commercially appropriate protection measures in line with the nature of our operations.

9. Data Retention

Personal information may be retained for as long as necessary to fulfill the purposes described in this Policy, to complete transactions, to support customer service, or to comply with legal, accounting, tax or regulatory obligations.

10. User Rights

Subject to applicable law, users may request information about the personal data processed by Shop Store PY, including access, correction or deletion where legally appropriate.

Requests may be sent to: marketingshopstorespy@gmail.com.

11. Third-Party Links and Platforms

Our pages may contain links to third-party websites, messaging tools or social platforms. We are not responsible for the privacy practices of those external services, and users should review their respective terms and policies.

12. Policy Updates

This Privacy Policy may be updated from time to time to reflect legal, technical or business changes. The latest version published on this page shall prevail.

13. Contact Information

Shop Store PY / NEW GAMES S.A.
Email: marketingshopstorespy@gmail.com
Phone: (0615) 09284
WhatsApp: +595 986 441155
Address: Av. Carlos Antonio Lopez y Mñor Rodriguez, Galeria Jebai Center, 3rd Floor, House #1003, Ciudad del Este, Alto Paraná, Paraguay.